L1 Technical Support – Vianet Communication Ltd.
- Resolved client issues: ONU offline, frequent disconnections, internet outages.
- Troubleshot PPPoE sessions, analyzed RADIUS logs, and verified OLT power levels.
- Configured and registered ONUs via OLT (Telnet); performed ONU registration for non-GEPON links.
- Gained exposure to ISP backbone operations: BNG, Core Routers, POPs, MPLS, P2P Links.
- Gained knowledge and working mechanism of ISP infrastructure by NetOps, SysOps Engineers.